Frequently Asked Questions

Ordering & Products

What are edible icing images?

Edible icing images are high-quality printed designs made with edible ink on frosting sheets. They're perfect for decorating cakes, cupcakes, cookies, and other baked goods for any occasion.

How do I place an order?

Simply browse our collections, select your desired image, make your selection, and add it to your cart. Follow the checkout process to complete your order.

What sizes are available?

We offer various sizes to fit your needs. Common sizes include quarter sheet, half sheet, and full sheet options. Specific dimensions are listed on each product page.

We do make customized sizes no additional charge.  Contact us and let us know your needs.

Can I customize an image or request a custom design?

Yes! We offer custom edible images. Please contact us with your specific requirements, and we'll work with you to create the perfect design.

Can I send you a image and you print that?

Yes! We not only will print the image you send us we will do our best to clean it up and improve the quality, if needed. 
  Additional: We can pull out the main character(s) and place on another background.  Example: bring grandma from the nursing home and place her front and center of family portrait.
 
Additional cost.  99.99% of the time we never ever have additional cost. If your project is well above and beyond their might be.  All things please ask and allow us to surprise you. 

 Please contact us with your specific requirements, and we'll work with you to create the perfect design.

Shipping & Delivery

How long does shipping take?

Standard shipping typically takes 3-5 business days. Expedited shipping options are available for faster delivery.

How are edible images packaged for shipping?

Our edible images are carefully packaged on protective backing and sealed in water proof polybag in a rigid, non bending envelope to ensure they arrive in perfect condition.

Do you ship internationally?

Currently, we ship within the United States. Please contact us for international shipping inquiries.

Storage & Usage

How should I store my edible images?

Store in a cool, dry place away from direct sunlight. Keep sealed in the original packaging until ready to use.

How long do edible images last?

When stored properly, edible images can last up to 12 months. For best results, use within 6 months of purchase.

How do I apply the edible image to my cake?

Remove the plastic backing, place the image on your frosted surface, and gently smooth out any air bubbles. The image will adhere to buttercream, fondant, or other moist surfaces.

Can I refrigerate or freeze cakes with edible images?

Yes, but avoid condensation by allowing the cake to come to room temperature gradually before removing from refrigeration.

Payment & Returns

What payment methods do you accept?

We accept all major credit cards, PayPal, and other secure payment methods available at checkout.

Contact & Support

How can I contact customer service?

You can reach us through our contact page, email, or phone. We're here to help with any questions or concerns.

Do you offer bulk discounts?

Yes! Contact us for pricing on bulk orders or wholesale inquiries.